​Privacy Policy

 

Effective Date: [3/08/2025]

At Elite Raw K9 Nutrition, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our app, or interact with us in any way. By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect both personal and non-personal information to provide and improve our products and services.

 

a. Information You Provide Directly

When you interact with us — such as when you make a purchase, sign up for our newsletter, fill out a form, or contact us — we may collect the following information:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Order details and preferences

• Any other information you voluntarily provide

 

b. Automatically Collected Information

When you visit our website or use our app, we automatically collect certain data using cookies, analytics tools, and server logs. This may include:

• Internet Protocol (IP) address

• Device type, operating system, and browser type

• Page response times and page interaction data

• Length of visits to pages and navigation paths

• Referral URLs and exit pages

 

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Communicate with you about your orders, support requests, or promotions

• Improve website and app functionality and user experience

• Send marketing emails and newsletters (only if you opt in)

• Analyze traffic, usage patterns, and performance metrics

• Prevent fraud and maintain security

 

3. Sharing Your Information

We do not sell your personal information. We may share it in limited ways:

• With trusted service providers, such as payment processors, shipping companies, or email marketing platforms, who help us operate our business (they are only given the information needed to perform their services).

• To comply with legal obligations, such as in response to lawful requests by public authorities.

• In the event of a business transfer, such as a merger, acquisition, or sale of assets, where customer information may be transferred as part of the transaction.

 

4. Your Choices and Rights

Depending on your location, you may have rights under privacy laws such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA). These rights may include:

• Accessing the personal data, we hold about you

• Requesting correction or deletion of your data

• Opting out of marketing communications at any time

• Objecting to or restricting how your data is processed

To exercise any of these rights, please contact us at: selina@eliteraw.com.au

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 

6. Security

We take appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through your browser settings. 

 

8. Third-Party Links

Our website or app may contain links to other sites. We are not responsible for the privacy practices or content of those third-party websites.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website or app with a new effective date.

 

10. Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal data, please contact us:

Elite Raw K9 Nutrition
Email: selina@eliteraw.com.au
Phone: 0401 644 534
Address: North St Marys, NSW 2760